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Privacy Policy
This privacy policy sets out how the Kidney Cancer Support Network uses and protects any information you give us. We are committed to respecting your privacy and will take all reasonable steps to process your data in accordance with the Data Protection Act 1998. The purpose of the privacy policy is to inform you about what information we collect, how we use the information, whether the information is disclosed and the ways in which we protect users’ privacy.
Should we ask you to provide certain information when dealing with us, you can be assured that it will only be used in accordance with this privacy statement. If you have any queries about this statement please contact us at the details provided on our contact us page on this website.
The Kidney Cancer Support Network may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st December 2011.
What information do we collect about you?
We may ask you for personal information when you enquire about our activities, register to join our mailing list, complete feedback forms or surveys, or make a donation to us or otherwise provide us with personal information.
Personal Information we may hold could include:
• name, title and gender
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys
• Information you may choose to provide regarding your personal situation in order to receive support or information.
What we do with the information we gather? We will use this information to provide you with the services, materials or information you have requested, to understand your needs, provide you with a better service and for internal record keeping.
We will not sell, distribute, gift or lease your personal information to third parties unless we have your express permission or we are required by law to do so.
We may, with your permission, use your information to provide copies of our newsletter and update you with information regarding changes to our website.
We may contact you by email, phone, fax or mail. If you do not wish us to contact you may unsubscribe by writing, clearly marking the subject box 'unsubscribe' at the contact address provided on our “contact us” page on this website.
Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
• You may request details of personal information, which we hold about you under the Data Protection Act 1998. A £10 fee will be payable. If you would like a copy of the information held on you please write to us at the contact details provided on our “contact us” page.
If you believe any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Security If you use standard email to communicate with us, including email links and email forms on this website, please be aware this may be routed via third party internet providers and may not be secure.
In order to prevent unauthorised access or disclosure we have made every effort to safeguard and secure the information we receive at the Network.
Cookies Cookies are small files of information, which may save and retrieve information about your visit to our site – for example, how you entered our site, how you navigated through the site, and what information was of interest to you. The cookies identify you merely as a reference number. We do not record personal information.
Cookies help us improve our website to make it better and easier for you to use. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies at the time you enter our website. Once you enter our website, you are deemed to have agreed to our privacy policy. Most web browsers automatically accept cookies, but you can usually modify your browser setting to alert you to cookies and to decline them if you prefer.
Links to other websites Our website may contain links to other sites to enable you to easily visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over third party websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting other sites and other sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable when you visit other websites.
Helpline If you call our helpline, you may choose to provide details of a personal or medical nature. Only the helpline staff has access to your personal medical information and only for the purposes of dealing with your enquiry/enquiries. If you choose to provide personal information details will be stored on a secure database. We will not pass on your details to anyone else without your express permission. If for any reason you wish to have your personal details removed from our database, please contact us at the contact details given on our “contact us” page.
Ends. Dec. 2011
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